Privacy Policy

What personal data we collect

When you request a quotation from us through one of our forms, you provide us with personal data including (but not limited to) your name, your company’s name, and your email address so that we can contact you. You may also choose to share additional information related to your inquiry, which we can then use to serve you more effectively.

How we use your personal data

Personal data we have collected from you is first used to route your request for quotation to the most appropriate sales representative within our company, and then as a means for reaching out to you with a response.

If a business transaction occurs, your information is retained as part of our historical ledger so that we may follow-up with you at a later date, service your warranty, and perform other standard business communications and operations.

Our legal basis for processing your personal data

We process your personal data based on the consent you give to us when you initiate contact by requesting a quotation.

If you wish to withdraw your consent after you have provided us with your personal data, you can reach out to us at (214) 775-0025.

When we share your personal data

We may share your personal data with our business partners in order to help fulfill your request, after which it is subject to their respective privacy policies.

We may also disclose your personal data without notice or consent from you: (a) in response to a legal request, such as a subpoena, court order, or government demand; (b) to investigate or report illegal activity; or (c) to enforce our rights or defend claims. We may also transfer your information to another company in connection with a marketing campaign, merger, financing due diligence, corporate restructuring, sale of any or all of our assets, or in the event of bankruptcy.

Where we store and process your personal data

Your personal data is first transferred to us over a secured protocol (HTTPS).

It is then stored and processed on secured database servers operated by a leading cloud services provider in the United States of America, where it is subject to additional laws and regulations for consumer protection and privacy.

How we secure your personal data

Your personal data is stored in our secured database, and only top-level officials within our company have master access to this database.

Company employees can access your personal data only upon logging in to our enterprise network with their secured credentials. In the event of an employee’s departure from the company, their access to your personal data is immediately revoked.

Despite these safeguards, nothing on the internet is guaranteed to be 100% secure, and we cannot absolutely ensure or warrant the security of your personal data. If we become aware of a potential security breach, you may receive a communication from us regarding the nature of the breach and how it could impact you.

How long your personal data is retained

Your personal data is retained for as long as is necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate purposes, enforce our agreements, and comply with applicable laws and regulations.

Your rights regarding our use of your personal data

Since it is your personal data, you always have the right to access and control it. There are times, however, when we must retain your personal data in order to conduct business or comply with regulations.

If you have made a purchase from us and wish to ensure your personal data is current, please reach out to the sales representative who worked with you during the transaction.

For verification purposes, we require that your request be submitted in an email and that it come from the email address associated with the personal data in question.